Privacy

Learn how we collect, use, and protect your personal information when you interact with House of Love Church’s website.

Last Updated: 28th January, 2025.

RCCG House of Love Church (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information You Provide to Us

We collect information that you voluntarily provide when you:

Fill out our contact form.
Make donations through our SquareUp payment gateway.
Register for church events.
Subscribe to our newsletter.
Submit prayer requests.

This information may include; name, email address, phone number, payment information (processed securely through SquareUp)

Information Automatically Collected

We use Google Analytics to collect anonymous information about website usage, including:

Pages visited.
Time spent on our website.
Traffic sources.
Device information.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries through our contact form
To process your donations through SquareUp
To manage event registrations
To send you our newsletter and church communications
To maintain a record of prayer requests
To improve our website and services through analytics
To comply with legal obligations

Third-Party Service Providers

We share your information with the following third-party service providers:

SquareUp (payment processing)
Google Analytics (website analytics)

YouTube Links

Our website contains links to YouTube for livestream events. Please note that clicking these links will redirect you to YouTube’s platform, which has its own privacy policy and terms of service.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Secure SSL encryption for all data transmission
Regular security assessments
Limited access to personal data by authorised personnel only
Secure data storage systems

Event Photography

We may take photographs at church events for use on our website and social media. However:

We do not photograph or publish images of children under any circumstances.
We will seek verbal consent for any close-up photographs of individuals.
General crowd shots may be taken at public events.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Correct inaccurate personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent.

To exercise any of these rights, please contact us at contact@houseoflovechurch.com

Data Retention

We retain your personal information for as long as necessary to:

Provide you with our services.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website, with the “Last updated” date at the top.

Contact Us

If you have any questions about this privacy policy, data protection matters or our data practices, please contact:

House of Love Church ❤️

Xcel Leisure Center, Mitchell Avenue, Coventry, CV48DY.
Email: contact@houseoflovechurch.com
Phone: +442475107777

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).